A digital self-service platform for Local Government
CitiZen is a sophisticated online platform used by district and city councils across New Zealand to enable more seamless and efficient delivery of council services to users.
Developed "by council, for council", CitiZen is a software as a service solution that reduces the cost of service delivery in both the front and back office and facilitates cross–council collaboration and cost sharing.
A digital self service platform
for Local Government.
With a vision to transform the way Local Government organisations engage their customers in a safe, secure and transparent manner, CitiZen was built for Councils by Councils with LeapThought being the development, commercial and implementation partner. CitiZen is the first of its kind to offer a broad range of services for a diverse range of Local Government Customer segments.
Offered under the SaaS model, CitiZen is a multi-tenanted platform successfully used by District and City Councils, hosted on Revera's all-of government approved data centre facilities and implemented to industry strength best practices for security, availability and scalability.
Supports both On Premise and Off Premise Hosting Options.
At an affordable monthly hosted fee and no upfront capital investment, Councils are able to offer their customers a proven, comprehensive, low-risk based, first of its kind digital Self-service platform.
Benefits to Councils.
Reduces phone, mail and over the counter interactions
Improves user experience, transparency, faster processing
Improves data accuracy, reduces duplication, errors and rework
Secure, transparent and reliable
Property and Rates
Independent Qualified Person (IQP)
Catalogue of preconfigured online services
Seamless user experience underpinned by standardised processes
Out of box integration with back end regulatory systems
Council driven governance and product roadmap
Hosted SaaS subscription model utilising Government IaaS
To enquire about pricing, organising a demo and or to discuss our proven implementation approach and rollout, please contact us on +64 9 280 3832 or email us on firstname.lastname@example.org .
Latest CitiZen News.
Rotorua District and Hamilton City Councils ready for their third Online Dog Registration and Renewal period.
With an increase in uptake of Online Dog Registrations and Renewals year on year with the current penetration rate at 40%, both the Coucnils are into their third round of online renwal periods while realising siginificant efficiency gains and cost benefits.
With additional Online Services for licenses and permits, CitiZen completes another sucessful major release.
The CitiZen team comprising of LeapThought and Councils' teams, celebrate the successful launch of comprehensive set of new Online Services ranging from Food permits and licenses, Solicitors report, Sundry Invoices, customer portal and other features.
CitiZen making it across the ditch!
With ongoing negotiations with an Australian Council concluding, it's official that CitiZen will soon be serving Australian Council customers soon. Further details to be announced soon but the CitiZen team will be looking for robust hosting and infrastructure facilities to provide a local flavour of CitiZen to Australian based Councils.
What Clients Say.
CitiZen has helped us reduce phone bill, mail and OTC interactions, and helped us realise signficant efficiency gains and cost benefits.
Eion HallCIO - Hamilton City Council
CitiZen has enabled us to be transparent, up to date and efficient in the way we engage with our customers.
Charles BurnsIS Manager - Rotorua District Council
Most Frequently Asked Questions.
CitiZen provides a diverse set of bidirectional APIs that can be consumed by external systems. CitiZen currently is being used by Councils with different regulatory systems with varying degrees of integration support.
Document and Records Management systems, Regulatory Systems, GIS, Datawarehouses, Financial Systems, Payment Gateways, CRM systems.
CitiZen is designed to support different payment gateways as each tenant prefers to integrate with their own payment gateway. CitiZen also supports POLi payments.
Yes, CitiZen supports single sign on and supports federation with a diverse range of Identity Providers. CitiZen also leverages DIA's all-of government RealMe service for federated authentication for New Zealand customers.
All the existing customers of CitiZen have realised substantial tangible benefits that we are able to share - please contact us to learn more.
CitiZen is hosted with Revera on an all-of government infrastructure with Auckland being the primary and Wellington being the secondary hosting locations.
CitiZen comes with a comprehensive 24/7 support with industry strength RPO and RTOs.